Photo: @nci, Unsplash, Unsplash License. People shown are models.

If something goes wrong after treatment abroad

Last reviewed

In short

  • If a complication develops, seek care at once, wherever you are, and bring your records.
  • The UK government cannot usually help: planned treatment abroad is a commercial arrangement.
  • Health systems treat complications, but rarely pay to correct a result you are unhappy with.
  • Prepare before you go: records your doctor at home can read, a doctor at home who knows, insurance that covers complications.

Most of what decides how a problem ends is prepared before you leave: who will see you at home, what your insurance covers, and whether you have your records. This guide sums up what official sources say. It is not medical advice: if you have symptoms after surgery, contact a doctor or emergency services straight away.

1. A complication: get care at once

Seek care promptly if a complication develops, during travel or after you return, and share your full medical and surgical history with the doctors who see you (CDC). After weight-loss surgery, a leak or a blood clot is an emergency (NHS).

2. What your home country does

Where you liveWhat it coversWhat it does not
United KingdomYour EHIC or GHIC does not cover planned treatment abroad (GOV.UK)The NHS is not liable for negligence or failure of treatment abroad (NHS)
IrelandThe Cross Border Directive refunds planned care in the EU or EEA that is publicly funded in Ireland, up to the Irish public cost (HSE)Care not publicly funded in Ireland, travel and accommodation
FrancePlanned care in another EU country is refunded only if it is reimbursable in France, at most at the French rate (Your Europe): ask your CPAM before you go how care for a complication would be coveredPurely aesthetic procedures and their follow-up
United StatesCheck your plan: Original Medicare generally does not pay for care outside the United States, with limited exceptions (Medicare.gov)Legal recourse abroad may be more limited (CDC)
GermanyStatutory insurance (GKV) can refund planned care in another EU or EEA country or Switzerland, at most what it would pay in Germany, hospital care only with prior approval (§13 SGB V)After a medically unnecessary aesthetic operation, your fund makes you share the cost of treating its complications and can cut sick pay (§52 SGB V)
CanadaProvincial and territorial plans rarely cover care outside Canada (Government of Canada); in Ontario only with written prior approval before the treatment, for a procedure not available in Ontario (Ontario)Travel, accommodation and meals; buy travel medical insurance that covers complications and transport home
AustraliaMedicare does not cover you overseas (Smartraveller)Basic travel insurance rarely covers medical tourism: get a specialised policy for the procedure, its complications and medical evacuation
New ZealandGet travel insurance that covers complications and medical evacuation (SafeTravel)ACC does not pay for treatment costs overseas (ACC)
Saudi ArabiaThe Ministry of Health pays for treatment abroad only for patients it refers, by royal order or a High Medical Commission decision (Ministry of Health)Treatment you choose yourself is private: nobody follows you there, so get supplemental insurance that includes medical evacuation (CDC) and ask what it pays for complications
NorwayCare in another EEA country is refunded only if folketrygden would have covered it in Norway, at most the Norwegian public cost; hospital treatment may need prior approval (Helsedirektoratet); apply to HELFOCosmetic treatment, and planned care outside the EEA
SwedenFörsäkringskassan can refund planned care in the EU or EEA that you would have had in Sweden, afterwards; for dental care you can ask for an advance decision (1177)Cosmetic treatment, travel and lodging, and planned care outside the EU and EEA
BelgiumYour mutualité refunds planned care in another EU country at most at the Belgian rate, for care covered in Belgium; a hospital stay usually needs its prior authorisation (INAMI, Your Europe)Cosmetic treatment, travel and accommodation
NetherlandsThe basic insurance refunds care abroad only if it is insured in the Netherlands, up to the usual Dutch rate; ask your insurer first (Zorginstituut)Most adult dental care (implants only in special cases, Rijksoverheid), cosmetic treatment
SingaporeMediSave can pay for elective hospitalisation and day surgery abroad only with a referral from an approved Singapore provider to a partner hospital abroad, so ask before you book (Ministry of Health)MediShield Life does not cover treatment overseas
United Arab EmiratesHealth insurance is mandatory in Abu Dhabi and Dubai (UAE government); what it pays abroad depends on your plan: ask your insurer in writingAnything your plan excludes: get insurance for complications and transport home
DenmarkFor care bought in another EU or EEA country you get the subsidy you would have had in Denmark, never more than you paid; a hospital stay of a night or more needs your region's prior approval (Styrelsen for Patientsikkerhed)Dentures, crowns and implants (adult dental subsidy only for the treatments subsidised in Denmark, borger.dk), cosmetic treatment, care outside the EU and EEA
AustriaPlanned care in another EU or EEA country is refunded only if you are entitled to it in Austria: outpatient care at 80% of the Austrian contract tariff, hospital care only with prior approval (oesterreich.gv.at)Most implants and crowns (a subsidy only in a few cases, ÖGK), cosmetic treatment, care outside the EU and EEA
FinlandKela can refund medically necessary treatment in another EU or EEA country that the Finnish public system provides, at most its cost in your wellbeing services county; claim within 6 months, or ask for advance information (Kela)Cosmetic treatment and hair transplants, care outside the EU and EEA
SwitzerlandBasic insurance does not cover planned treatment abroad, except a treatment not available in Switzerland agreed in advance (FOPH)Planned treatment abroad, ordinary dental care, cosmetic treatment: unless a supplementary insurance covers it in writing

3. What the embassy cannot do

The UK Foreign Office cannot usually help if you travelled abroad for medical treatment: planned treatment is a commercial arrangement. It cannot pay for your return, your medical bills or get you better treatment (GOV.UK). Australian consular staff can give you details of local doctors and hospitals, but cannot pay for medical services or medicines (Smartraveller). Check what your own country's consulate can do before you go.

4. A poor result is not a complication

Health systems treat complications; they rarely pay to correct a result you are unhappy with. Corrective dental work can be complex and costly, and your dentist at home is responsible only for their own care (GDC). That is why the written guarantee, the complaints procedure and who pays for travel for a redo matter before you book.

5. What to prepare before you go

  • Your records, in a language your doctor at home reads: the procedure, materials, implant references and medicines. The CDC advises asking for copies of your overseas records in English (CDC).
  • A doctor or dentist at home who knows your plans and will see you on your return.
  • Insurance that covers complications and medical evacuation (TravelHealthPro).
  • The clinic's complaints procedure, in writing (GDC).

See also Before you book: the checklist.

Next steps